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Refund Policy

Last updated: July 2026

We want you to be satisfied with Knight. This policy explains when and how refunds are available. If you have a question or concern not covered here, please reach out to billing@knightagency.tech.

Free tier

Knight offers a free plan that includes 50 leads and 50 emails per month. We encourage you to use it to evaluate whether Knight meets your needs before committing to a paid plan. No payment information is required to use the free tier.

New subscriptions — 30-day guarantee

If you subscribe to a paid plan and are not satisfied, you may request a full refund within 30 days of your first payment. To qualify:

  • The request must be made within 30 calendar days of initial payment
  • The account must not have been suspended for Terms of Service violations
  • Contact billing@knightagency.tech from the email address associated with your account

Refunds are processed within 5–10 business days and returned to the original payment method.

Subscription renewals

Renewals — both monthly and annual — are non-refundable. Subscriptions renew automatically unless cancelled before the renewal date. You can cancel at any time from your billing settings. Cancellation takes effect at the end of your current billing period, and you retain full access until then.

Annual plans

Annual plan refunds are handled as follows:

  • Within the first 30 days: full refund available
  • After 30 days: no refund. You retain access for the full year.
  • Downgrading from annual to monthly mid-term: not supported. Your plan continues until the annual period ends.

Plan upgrades and downgrades

  • Upgrades: take effect immediately. You are charged a prorated amount for the remainder of the current billing period.
  • Downgrades: take effect at the start of the next billing period. You retain higher-tier access until then.

Exceptions

Refunds are not available if:

  • Your account was terminated for violation of our Terms of Service or Acceptable Use Policy
  • The refund request is made after the applicable window has passed
  • The account shows evidence of abuse (e.g., multiple accounts created for repeated refund requests)

How to request a refund

  1. 1.Email billing@knightagency.tech from your account email address
  2. 2.Include the subject line: 'Refund Request — [your email]'
  3. 3.Briefly describe the reason for your request (optional but helpful)
  4. 4.We will confirm receipt within 24 hours and process within 5–10 business days

Cancellation

You can cancel your subscription at any time from your billing settings. No refund is issued for cancellation after the 30-day window, but you retain access until the end of your paid period. We never charge cancellation fees.

Contact

Questions? Email billing@knightagency.tech. We aim to respond within 24 hours on business days.